Return, Shipping & Warranty
Return
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 14-day return policy. Please review the details below to ensure a smooth return process.
ELIGIBILITY FOR RETURNS
- Timeframe: You may return your item(s) within 14 days of receiving your order.
- Condition: To qualify for a return, the item must be in its original, unworn condition, with all tags, packaging, and certificates (if applicable) intact. We do not accept returns for items that show signs of wear or have been altered in any way.
HOW TO PROCESS A RETURN
- Contact Us: Before returning your item, please contact our customer service team at info@lakrits-studio.com or down below at our contact forum, to initiate the return process and receive instructions.
- Return Shipping: We offer free return. We send you a return label to your mail. Leave package at the nearest post office.
- Refunds: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method, minus any applicable shipping fees.
DAMAGED OR DEFECTIVE ITEMS
If your jewelry arrives damaged or defective, please notify us immediately within 48 hours of receiving the item. We will arrange a replacement or a full refund, including return shipping costs.
For any questions or assistance with returns, feel free to contact our support team.
Shipping Policy
We provide reliable and efficient delivery for all orders.
- Processing Time: All orders are processed within 1-2 business days.
- Shipping Options: We offer standard shipping, with an estimated delivery time of 5-7 business days.
- Shipping Cost: Shipping rates will be calculated at checkout based on your location.
- International Shipping: We ship internationally, and delivery times may vary depending on the destination. Please be aware that customs duties or taxes may apply, and these are the responsibility of the customer.
Once your order has shipped, you will receive tracking information to follow your package. If you have any questions, feel free to contact us at info@lakrits-studio.com or down below in our contact forum.
Warranty Policy
We take pride in the quality of our jewelry and offer a 1-year warranty on our 925 silver ring. This warranty ensures that your piece remains in excellent condition by covering any material or manufacturing defects.
WHAT THE WARRANTY COVERS
- Material and manufacturing defects: The warranty covers defects that may occur in the materials or the craftsmanship, including issues with the rhodium plating or loose stones.
- Repair or replacement: If a defect is discovered within the warranty period, we will repair or replace the jewelry at no additional cost.
WARRANTY LIMIATTIONS
- The warranty does not cover damage caused by normal wear and tear, such as scratches, loss of shine, or discoloration.
- Damage resulting from improper use, including exposure to chemicals, water, or impacts, is not covered by the warranty.
- Lost or loose stones due to negligence are not included in the warranty coverage.
HOW TO CLAIM YOUR WARRANTY
To make a warranty claim, please contact us at info@lakrits-studio.com or down below in our contact forum and provide proof of purchase or a receipt. Our quality control team will inspect the jewelry to determine if the damage is covered by the warranty.
Observe that this warranty applies only to the original purchaser.